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"What I love about Roland Technology is when I call I get to talk to someone immediately about my problems. Then in less than 30 minutes I’m talking to a qualified IT technician and the problem is resolved on the spot remotely (Managed Services Clients) or I know that my ticket has gone into the queue and I can follow it online."

You never know when a remote repair may actually save the life of a company. We found out how valuable remote repairs were to a client early one Sunday morning in September when they called to let us know their headquarters in Houston had been hit by hurricane Ike and they were without power. They had three facilities depending on the headquarters to do business globally and were not only without systems, servers, and data protection – but even electricity. Tracey asked what we could do and within one hour we had generators delivered and had them back online fully functioning in all three facilities through remote repair. We ran their company remotely for seven days until electricity was restored Hurricane Ike may have destroyed many businesses in September 2008, yet our client was without computers for less than 60 minutes from their first call to us.

One of our clients initially called us because their IT support company had told them they were locked into an outdated point-to-point dial-up vpn solution to manage communications between their multiple offices. This seemed completely ridiculous to them, so they called one of their small business friends asking for a referral to another IT support company. They were referred to Roland Technology and when they told us their unique situation we were able to upgrade them to a much faster and cost effective solution using the internet. They now use Roland Technology exclusively for their IT network support. We are firm believers in letting our customers know there are always options and we gladly offer them the best ones for their circumstances!