Announcing a NEW Network Support Program Designed For Businesses Owners That Don’t Want To Worry About Their Network’s Security, Reliability, or Stability Ever Again!
May 26, 2009
From The Desk of: Tim Conkle
President
Roland Technology Group
www.rolandtech.com
Dear Colleague,
Are you sick and tired of worrying about the security of your network against the latest spyware, virus, or hacker threat?
Would
you like to have peace of mind knowing that your network is always being watched
and secured with the most up-to-date security patches, virus definitions, and
firewall settings?
Are you and your staff too busy to perform the regular maintenance and support your network needs to function properly?
If so, this letter was written specifically for you.
I am looking for 12 clients who want to be beta testers for a new network support program we are calling Rtech Total Care. This program is designed to give you all of the network support, security, and maintenance you need without the expense and overhead of a full-time IT staff.
Why Our Clients Have Been Begging Us To
Deliver This New Service …
With the constant changes to technology and daily development of new threats, even a small, 5-user network requires ongoing maintenance from a highly-trained technician. But obviously the costs of hiring a full-time IT person are not always feasible, even for companies with 20 to 75 workstations.
Up until now, you only had two options for computer support:
Option #1: This option is the most common; you designate the most technically-savvy person on staff to be your make-shift IT manager and only bring in outside help when your “internal guru” runs into a network crisis they can’t solve.
Problem is, you are pulling this person away from the real job you hired them to do AND unless they have the time to stay up-to-date on the latest developments in IT support and management, they don’t have the skills or knowledge required to properly support and secure your network.
This inevitably results in a network that is ill-maintained and unstable,
which then results in excessive down-time, overspending on IT support, and
expensive recovery costs.
Option #2: This is really foolish but we see it every day; businesses that use their network until it “breaks” and then call in the experts to repair or replace whatever stopped working.
This reactive model of network maintenance is a surefire path to extensive down-time, lost data, and excessive spending on IT support, not to mention major disruptions in staff productivity, sales, cash flow, production, and customer service that can never be recovered.
Just take a look at these recent disasters that happened to other small businesses who were NOT performing ongoing maintenance on their computer network (all names have been withheld to protect the companies’ privacy)…
Property Management Company Suffers Weeks Of Down-Time For What Should
Have Been A Simple, Inexpensive Repair;
Hard Costs To Company: $9,000
A 10-user property management company was not monitoring or maintaining their server. Due to the overuse and lack of maintenance, it started to degenerate and eventually shut down under the load.
This caused their entire network to be down for 2 full days and cost them $3,000 in support fees to get them back up and running. Naturally the costs were much higher when you factor in the lost productivity of their 10 employees during that time.
This client did not want to implement a preventative maintenance program, so the same problem happened again 2 months later, costing them another $3,000 and 2 days of down-time.
Six months later it happened yet another time, bringing their total to $9,000 in hard costs and tens of thousands in productivity costs for a problem that could have been quickly detected and prevented from happening.
Auto Body Shop Spends $20,000
To Clean Up A Virus
A local auto body shop with multiple locations discovered the importance of preventative maintenance the hard way. Without warning, a virus was downloaded to their server and started replicating and attaching itself to files.
This virus corrupted their data, impaired their customer management system, and immediately brought down their Exchange server (no e-mail could come in or go out). Preventing this disaster would have only cost them 1/25 th of the cost ($800 per month) AND they would have experienced better performance and fewer problems with their network.
Instead, they were forced to spend a whopping $20,000 to remove the virus and restore their network, and that only got them back up and running. Their systems were still not optimized, secured, and updated as they should be.
Two Failed Hard Drives Costs Health Products Company
$40,000 and 9 Days of Downtime
The back office of a health products company had two hard drives fail at the same time causing them to lose a large number of critical company files and data. When they contacted us to recover the data from the system backups, we found they weren’t functioning properly and even though they appeared to be backing up all of this company’s data, they were in fact worthless. In the end, recovering the data off of these failed drives took a team of disaster recovery specialists 9 days and $15,000.
In addition to the recovery costs, they also incurred $25,000 in other services to get their network stable. Had we been monitoring their network and performing regular maintenance, we would have been able to detect that these hard drives were failing, that the backups were not performing properly, and we could have prevented the crash, the downtime, and the $40,000 in costs to get them back up and running, not to mention the 9 days their network was down.
How To Make Certain These Disasters
Don’t Happen To Your Business
Thanks to a new service we are offering called the Rtech Total Care, we can now provide you ongoing remote maintenance and support to maximize the performance, reliability, and stability of your network without the costs and overhead of hiring a full-time staff.
And here is the best part…we
will cut your IT spending 30% to 50%
AND improve your network’s reliability and performance at the same time.
Here’s How It Works:
One of our senior network engineers will perform regular, scheduled maintenance on your network each and every month. We will make sure your virus protection is up to date and your back ups are working properly. We’ll also check critical firewall and security settings, and we’ll update software patches. We will even conduct a series of system optimization tasks every month that will keep your network running at maximum speed and performance.
We will also remotely monitor your network 24/7/365 to detect, diagnose, and prevent lurking problems from turning into major interruptions to your business in the form of downtime, security breaches, or other failures.
Finally, we’ll design the right mix of on-site, remote, network, and help desk support to fit your specific situation and needs.
The Benefits Are Obvious:
- You’ll eliminate expensive repairs and recovery costs. Our network monitoring and maintenance will save you money by preventing expensive network disasters from ever happening in the first place. As a matter of fact, we guarantee it.
- You’ll avoid expensive trip fees while receiving faster support. Our remote monitoring software will enable us to access and repair most network problems right from our offices. No more waiting around for an engineer to show up!
- How does faster performance, fewer error messages, and practically zero down-time sound to you? Under this program, that is exactly what we’ll deliver. Some parts of your system will degrade in performance over time, causing them to slow down, hang up, and crash. Our preventative maintenance and network monitoring will make sure your computers stay in tip-top shape for maximum speed, performance, and reliability.
- You will have ALL of the benefits of an in-house IT department WITHOUT all of the costs. As a Rtech Total Care customer, you’ll have access to a knowledgeable support staff that can be reached immediately should you have any kind of problem or question.
- You’ll receive substantial discounts on IT services that you are already buying. Most IT firms will nickel and dime you over every little thing they do; under this program, you’ll pay one flat, affordable rate and get all of the technical support you need. No hidden charges, caveats, or disclaimers.
- You will never have to fear a big, expensive network repair bill. Instead, you can budget for network support just like rent or insurance.
- You’ll sleep easier knowing the “gremlins at the gate” are being watched. Cyber criminals never sleep! But thanks to our 24/7/365 monitoring and on-going maintenance, you’ll have one less thing to worry about.
- You’ll safeguard your data. The data on the hard disk is always more important than the hardware that houses it. If you rely on your computer systems for daily operations, it's time to get serious about protecting your critical, irreplaceable electronic information.
- You’ll finally put a stop to annoying spam, pop-ups, and spywarefrom taking over your computer and your network. Not only are these intruders annoying, but they can introduce viruses and jeopardize the security of your network.
- You’ll gain incredible peace of mind. As a business owner, you already have enough to worry about. We’ll make sure everything pertaining to your network security and reliability is handled so you don’t have to worry about it.
But Don’t Take Our Word For It…
Just Look At What Our Clients Are Saying
“Medi-Dyne Healthcare Products, Ltd. relies heavily on our IT system. Everything we do revolves around a system that supports our dynamic growth, diversity of customers and products and constant demands from various departments. Roland Technology understood from the beginning how critical a flawless integration of our IT system was to our business. Coupled with a mindset of no time for error, we have relied heavily on RT's expertise. Simply put - they do it RIGHT and get the job done quickly. Our company has built a reputation on high quality products and excellent customer service. In today's environment, it would be impossible to meet our customer's needs and expectations if our IT system wasn't functioning at peak performance. We pride ourselves with guarantees to the consumer that each product we develop is backed by proven experience - and that's what we receive from Roland Technology Group. Proven experience, professional delivery and powerful ideas that keep us ahead of our competition and always on top of our game. We appreciate their partnership in support of our commitment to excellence. ”— Craig Digiovanni, Vice President, Medi-Dyne Healthcare Products, Inc
“When we purchased Southwest Orthopedic Associates in May of 2007 Roland Technology had been serving the previous owners since 2001. At that time I was Office Manager and did not want to change vendors until I had a chance to determine how RT handled our needs. I was very pleased from the start with their prompt and friendly service. fashion is everything to us. Roland keeps our practices running smoothly and all of our patient data secure. Their turn around time is great. One call from us and the challenge is dealt with immediately. They have been extremely helpful in our selection of hardware to meet our growing needs and very cognizant of what our software must do to maintain our high level of patient care and interaction. I appreciate Roland Technologies "best practice" mentality and am confident that while I live in Washington DC and commute back and forth as the practice's Business Development and Marketing Consultant, our IT needs will always taken care of in a timely and professional manner. Thank you Brent for you and your team's proactive service all these years!”— Staci Caldwell, Consultant in Business Development and Marketing, Southwest Orthopedic Associates
“We switched to Roland Technology as our primary IT provider in 2007 because we needed a technical group that's at the top of their field and also someone who could maintain our systems and network in a timely and financially responsible manner. In our search we found Roland Technology to be honest, dependable and enjoyable to work with - no matter what the challenge was that we were facing. We have seen tremendous growth in our company and knew we needed to upgrade the server, computers, etc, but just didn't know exactly how to get there, but after finding Roland Technology, they were able to come right in and observe what we had and gave us a plan and quote as to what needed to be done. One of the most important things that they understood was that if our server is down it costs Savage money and time. We completed building a new facility in 2008 and I dreaded the move and integration of both new and existing hardware and software. Roland Technology did all of our wiring and kept us running smoothly throughout the move and were there every step of the way. We moved computers on a Friday and were up and running the following Monday. It was fantastic. The Roland Technology Group supports us in hardware, software, and so many of our miscellaneous calls for help - these are good people. They are like part of the family in our own family run business. I never have to think twice about our internet, internal security issues, backups or disaster recovery - I know without a doubt that Tim and his group have us covered and I trust their recommendations to always meet and surpass our continual company growth needs.”— Carol Gardner , Vice President, Savage Precision Fabrication, Inc.
Our 100% “You Can’t Lose” Guarantee…
We are so confident in our Rtech Total Care Plan that we are willing to back it up with a powerful guarantee that no other IT firm or consultant would dare to make: We guarantee that we will be able to detect, diagnose, and PREVENT any type of network problem from escalating into down-time.
If by some odd chance your network goes down, if you get a virus, a hacker
invasion, or any other problem that requires clean up and fixing, we
will do all of the work necessary to restore your network back to full speed
with no additional service fees to you.
As you saw from the above real-life examples, one simple “glitch” can end up costing you $20,000 to $40,000 in consulting fees. Our Rtech Total Care Plan is an insurance policy against major network disasters and repair bills.
Plus, you and I know that there are plenty of IT firms out there offering some type of network support; but an awful lot of them are new or just getting started in the business. Some will even outsource their clients’ projects to part-time technicians that are between jobs or outsource to companies overseas. Even if they dared to offer a guarantee as strong as ours, you wouldn’t really know whether you could count on them to be around to honor their guarantee if something did go wrong.
We’ve been servicing clients in DFW for over 23 years and ALL of our engineers and technicians are full-time employees. That’s why we are so certain we can make the promises we are making and back them up with this rock-solid guarantee.
FREE 27-Point Problem Prevention Audit
Gets You Started:
To introduce you to our new Rtech Total Care, we’d like to offer you a FREE 27-Point Problem Prevention Audit.
This service is normally sold for $495 but if you are one of the first 12 people to respond to this letter, you can have it for FREE; but you have to HURRY.
At no charge, we will send a senior technician to your office and conduct a thorough assessment of your network. Upon completion, we will be able to:
- Pinpoint any exposure or risk to potential lapses in security, data backup, power outages, and system down-time.
- Outline a powerful and comprehensive line of defense against even the most evasive and deadly computer viruses, hackers, and spam for your specific network.
- Recommend ways to speed up your entire computer network while cutting costs on your Internet Service bill, e-mail, and possibly even your phone bill!
- Create Initial Network Documentation (that’s basically a blueprint or index of your entire network). This document allows any technician to know exactly how your network is configured at a glance, saving you precious consulting time trying to figure out what’s under the hood. Most firms charge $300 to $400 for this service alone, but we’ll do it for FREE.
We will also provide you with a detailed written report in plain English that outlines where you are at high risk for viruses, down-time, or other problems, and how we can eliminate those risks with our Rtech Total Care.
Other Companies Have Paid Over $495 for This Same Audit
But It’s Yours Free Just for Saying “Maybe”
We’ve decided to give you this audit as a good natured “bribe” to take a look at our Rtech Total Care.
After the audit, we will quote you a fixed monthly rate for maintaining and monitoring your network to ensure zero problems, zero down-time, and zero disasters. If you decide that it’s not going to work for you or if you don’t want to sign up for any reason, just say, “This isn’t what I had in mind” and we can simply continue to provide you network support and services on an “as needed” basis as we have been doing up until now. No pressure, No expectations, No cost.
To schedule your FREE 27-Point Problem Prevention Audit and to get more information about our Rtech Total Care, simply give us a call or send in the enclosed fax-back form. Either way I will contact you immediately to schedule your audit and answer any questions you have about this exciting new service.
Good Networking,
Tim Conkle
President
Roland Technology Group
Fair Warning!
Please note that this offer for a FREE 27-Point Problem Prevention Audit won’t be around forever. While we would love to be able to give these away to everyone, staff and time limitations simply won’t allow it.
That’s why we can only give away 12 of these audits on a first come,
first served basis (sorry, no exceptions). There is no obligation for
you to do or buy anything when you sign up, so do it now while you’re
thinking about it!
“Yes! I Want To Find Out How I Can Cut My IT Costs By 30% To 50% And Guarantee That I’ll Never Have To Pay For Expensive Computer Problems Again!”
Please reserve one of the twelve FREE 27-Point Problem Prevention Audits in my name so I can understand how your Rtech Total Care will help my company. I understand that I am under no obligation to do or to buy anything by requesting this free audit. At no charge, you will send a senior technician to my office to:
- Diagnose any ongoing problems or concerns we have with our network.
- Make sure our data is being backed up properly and make sure our files can be recovered without damage or corruption in case of an emergency.
- Review our network configuration and printers to make sure we are getting the maximum performance and speed from these machines.
- Look for hidden viruses, spyware, and loopholes in our network security that could allow hackers and other cyber criminals to access our confidential information.
- Review our server file logs to look for looming problems or conflicts that can cause unexpected down-time.
- Answer any questions you have or provide a second opinion on a network upgrade or other project you have in mind.
