RTech Managed Care Service
RTech Managed Care Services is like having a full-time team of IT professionals in-house all focused on your current and future needs. Imagine a team of experts devoted to keeping your systems, servers, networks and most importantly your staff all working at peak performance. We work with you to develop a proactive plan that allows us to manage, monitor and secure your Information Technology needs seamlessly.
Your Personalized Plan involves a combination of remote management, automation, centralization, monitoring and on-site technician visits when needed, to effectively support your day-to-day business, while ensuring your future needs are periodically reviewed and revised.
Outsourcing the management of your IT network allows you to focus your energy on "wowing" your clients rather than finding someone to "fix the problem." Your peace of mind occurs when you realize that while we monitor, patch, upgrade, secure and support your network and desktop infrastructure 24/7, you never have to sweat the "small stuff" - like getting toner for the laser printer or handle the "big things" _ like a server going down for 12 hours.
You have three options under the Managed Care Services. Service options generally remain the same for each plan, with the amount of hours and number of services changing.
RTech Total Care Platinum Service
Platinum Level Service Includes: Best Value!
Initial Site Survey (27-Point Network Audit):
A senior engineer will come on-site to create initial network documentation, as well as audit your network for potential problem areas including.
- Network security
- Data back-ups
- Virus protection
- Spam filtering
- Hardware integrity (check for pending failures)
- System performance and trends
- Overall network design and layout
Network Monitoring
This 24/7 network monitoring service will allow us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we will monitor include.
- Server traffic and load
- Hardware integrity and reliability
- Storage space and availability
- Back up success and failures
- Anti-virus protection
- Uninterruptible Power Supply (UPS) monitoring
Quarterly On-Site Consultation:
Every three months we will come on-site to perform an extensive analysis of your network’s trends, security, and performance, as well as to review your company’s goals and technology issues with you. This quarterly review will allow us to make specific recommendations for improving your network performance, office productivity, and help you plan and budget for future IT needs.
Monthly Network Tune Up:
Every month a technician will come on-site and conduct a thorough audit and tune up of your network to:
- Review and update available security patches
- Check status of Anti-Virus Clients
- Test peripherals, such as UPS(s)
- Perform a full data restore to ensure back-ups are functioning properly
- Review hard drive space, memory, CPU utilization
- Review network documentation and make changes as necessary
- Review routers, firewalls, switches for failure or problems
- Optimize server for maximum performance and reliability
- Review and install operating system updates
- Test backup and restore data
- In-depth review of server logs for errors and potential problems
- Add and remove users
Unlimited Spam Filtering For All Users:
Thanks to a filtering service we offer through our Security Appliance, we can stop 97% of all spam and filter 100% of viruses sent via e-mail without requiring you to purchase and maintain expensive in-house hardware or software
FREE Break-Fix Services:
In the RARE event that your network goes down, or if you experience any type of problem, our team of senior technicians will troubleshoot and resolve the issue at NO ADDITIONAL SERVICE FEE to you. You can consider this like a network insurance plan.
FREE Unlimited Help Desk Support:
You and your employees can call anytime during business hours and speak to a technician about problems they are experiencing.
FREE Server Restore:
In the case of fire, flood, or other disaster, we will restore your server to its original state. (Labor only. Software and hardware costs are additional.)
A Preferred Client Discount of 25% on Non-Covered Technical Support:
This includes network upgrades, special projects, or any other type of service we offer outside of this plan.
FREE Year-End Technology Review :
to help you plan how to use technology to increase productivity, cut costs, gain competitive advantages, and support your company’s growth.
FREE Server and Workstation Loaner in the event of a workstation or server crash
Guaranteed 1-Hour Response to Technical Problems
Virus Definition and Security Patch Updates
Virus REMOVAL and Cleaning
Creation of Acceptable Use Policy
Monthly Executive Summary Report and Daily System Status E-mail Update
Client Access to Virtual System Administrator
Unlimited Software Upgrades (labor only)
Spyware Monitoring and Removal
Adding and Removing Users
Loaner PC/Server
Vendor Liaison Services
Plus, you will be covered under our 100% No-Hassle Guarantee:
We are so confident in our Managed Services program that we are willing to back it up with a powerful guarantee that no other IT firm or consultant would dare to make:
We guarantee that we will be able to detect, diagnose, and PREVENT any type of network problem from escalating into downtime. If by some odd chance your network goes down, if you get a virus, a hacker invasion, or any other problem that requires clean up and fixing, we will do all of the work necessary to restore your network back to full speed with no additional service fees to you.
RTech Total Care Gold Service
Gold Level Service Includes:
Initial Site Survey (27-Point Network Audit):
A senior engineer will come on-site to create initial network documentation, as well as audit your network for potential problem areas including.
- Network security
- Data back-ups
- Virus protection
- Spam filtering
- Hardware integrity (check for pending failures)
- System performance and trends
- Overall network design and layout
Network Monitoring
This 24/7 network monitoring service will allow us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we will monitor include:
- Server traffic and load
- Hardware integrity and reliability
- Storage space and availability
- Back up success and failures
- Anti-virus protection
- Spyware detection and removal
- Uninterruptible Power Supply (UPS) monitoring
Quarterly On-Site Consultation:
Every three months we will come on-site to perform an extensive analysis of your network’s trends, security, and performance, as well as to review your company’s goals and technology issues with you. This quarterly review will allow us to make specific recommendations for improving your network performance, office productivity, and help you plan and budget for future IT needs.
Monthly On-Site Network Audit and Tune Up:
Every month a technician will come on-site and conduct a thorough audit and tune up of your network to:
- Review and update available security patches
- Check status of Anti-Virus Clients
- Test peripherals, such as UPS(s)
- Perform a full data restore to ensure back-ups are functioning properly
- Review hard drive space, memory, CPU utilization
- Review network documentation and make changes as necessary
- Review routers, firewalls, switches for failure or problems
- Optimize server for maximum performance and reliability
- Review and install operating system updates
- Test backup and restore data
- In-depth review of server logs for errors and potential problems
- Add and remove users
Guaranteed 1-Hour Response to Technical Problems
First 15 Minutes of Remote and Phone Support per PC/Server Included, Then $15 per 15-Minute Increments
A Preferred Client Discount of 20% on Standard Technical Support Rates
Virus Definition and Security Patch Updates
Creation of Acceptable Use Policy
Monthly Executive Summary Report and Daily System Status E-mail Update
Client access to Virtual System Administrator
Spyware Monitoring and Removal
Adding and Removing Users
RTech Total Care Silver Service
Silver Level Service Includes:
Initial Site Survey (27-Point Network Audit):
A senior engineer will come on-site to create initial network documentation, as well as audit your network for potential problem areas including:
- Network security
- Data back-ups
- Virus protection
- Spam filtering
- Hardware integrity (check for pending failures)
- System performance and trends
- Overall network design and layout
Network Monitoring
This 24/7 network monitoring service will allow us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we will monitor include:
- Server traffic and load
- Hardware integrity and reliability
- Storage space and availability
- Back up success and failures
- Anti-virus protection
- Uninterruptible Power Supply (UPS) monitoring
Quarterly On-Site Consultation:
Every three months we will come on-site to perform an extensive analysis of your network’s trends, security, and performance, as well as to review your company’s goals and technology issues with you. This quarterly review will allow us to make specific recommendations for improving your network performance, office productivity, and help you plan and budget for future IT needs
Guaranteed 2-Hour Response to Technical Problems
First 10 Minutes of Remote and Phone Support per PC/Server Included, Then $20 per 15-Minute Increments
A Preferred Client Discount of 15% on Standard Technical Support Rates
Virus Definition and Security Patch Updates
Creation of Acceptable Use Policy
Monthly Executive Summary Report and Daily System Status E-mail Update
RTech Remote Repair Service
We proudly use the preferred global supplier of remote monitoring, management technology and business support. Their proven platforms offer the right combination of technology, people and processes, which help us to deliver highly profitable managed services to small and medium-sized businesses.
Our Remote Repair Service provides cost effective IT Managed Care Services clients with network and systems management software and business support.
It features:
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A Lightning-fast remote control and remote management at your fingertips
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A Remote monitoring and managing of any IP-enabled device from a single dashboard
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A Distribution of software
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A Applies patches
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A Executes scripts
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A Tracks assets and more
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A Auto-discovers complete network and systems infrastructure in minutes
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A Creates unprecedented detailed reports
"Medi-Dyne has found Roland Technology to be our most valuable vendor. They are well equipped and qualified to handle all of our IT needs. They are also responsive to our needs when we call. We have been extremely satisfied with the services that they provide our company."
Medi-Dyne
Your Complete IT Care Specialist
